AXA Insurance Public Company Limited - Head Office
Siam Patumwan House Floor 25th, Patumwan House 414 Phaya Thai Rd, Wang Mai, Pathum Wan, Bangkok 10330
Start with the 24-hour hotline if you need immediate claims assistance or policy guidance outside business hours. The head office operates Monday to Friday only, but the phone team fields calls around the clock. For expats navigating Thai visa insurance requirements, the EasyCare Visa program is the direct path to O-A, O-X, and LTR compliance.
You step out of the elevator on the 25th floor into a corporate insurance office where the reception desk routes walk-in clients and the phone system connects to the national claims and policy administration teams. Weekday hours run 8:30 AM to 5 PM.
AXA Thailand General Insurance has operated since 1998 as a subsidiary of the global AXA Group. This Pathum Wan head office coordinates motor coverage for cars, health plans including International Exclusive with up to 93 million baht in medical coverage, travel insurance with Covid-19 protection, and home fire protection. The SwitchCare health plan offers 30 million baht for mobile expats. The health offerings include a telehealth service where you consult a doctor online in English without advance payment, and most plans provide cashless service at participating hospitals across Thailand so covered treatments require no upfront cash.
The EasyCare Visa program targets expats who need insurance documentation for Thai long-stay visas, meeting the official requirements for O-A, O-X, and LTR visa categories. International Exclusive covers you in Asia or worldwide with emergency treatment outside Thailand available for up to 90 days per policy year. The company staffs multilingual insurance advisors 24/7 who field questions in English, accessible via the main hotline at 02 118 8111 or email at axathai@axa.co.th.
The head office and 13 upcountry branches in cities including Chiang Mai, Phuket, Pattaya, and Khon Kaen handle in-person consultations, but the Bangkok headquarters keeps standard weekday business hours with no Saturday or Sunday walk-in service. Online appointments book through the company website. The office relocated to this Siam Patumwan House address on April 1, 2024.