HP Experience and Service Center (Bangkok Branch)
1, Empire Tower, Unit M01, M Floor S Sathon Rd, Yan Nawa, Sathon, Bangkok 10120
This is the direct line for HP hardware when it breaks or needs maintenance in Bangkok. The booking system skips phone queue time. Weekday-only hours mean plan around your schedule, but the BTS access and Empire Tower parking make the trip straightforward. Come with your serial number and purchase proof ready.
You walk in with a laptop that won't charge or a printer spitting error codes. This is where HP sends you. The M Floor counter in Empire Tower handles the official repair channel for HP computers, printers, and accessories sold in Thailand. Warranty claims, parts orders, and technical troubleshooting all run through this desk.
The center operates Monday through Friday from 7:30 AM to 7:00 PM. Closed weekends. You can book a service slot online at booking.hpth.support, call 02 078 1585, or email care@hpth.support before you come. Walk-ins work, but the booking system gives you a confirmed time and skips the counter wait. Bring your device, serial number, and proof of purchase.
BTS Chong Nonsi Station Exit 5 puts you 8 minutes away on foot. Empire Tower sits on South Sathorn Road in the business district, so the building has wheelchair-accessible entrances and parking. The service center is on the M floor. Look for the HP signage when you step off the elevator.
The center handles HP computers, laptops, printers, and accessories sold in Thailand. If your device is under warranty and HP sold it through an authorized Thai channel, this is your repair path. Out-of-warranty service runs through the same desk, with parts availability and cost quoted after diagnostics. The staff speaks English for expats and business customers navigating product issues, and the service model centers on in-person assessment rather than remote troubleshooting. The weekday-only schedule means you may need to take time off work or send a colleague with the broken unit, but the Sathorn location and BTS link make it reachable without driving into downtown parking chaos. The M Floor placement within Empire Tower means you are inside a business complex with food courts, coffee chains, and other services nearby if you need to wait while technicians run initial checks or pull parts from inventory.
The online booking system at booking.hpth.support lets you reserve a slot and skip walk-in wait times.